Sub-Tracked

Support & feedback

This page works without signing in. For help, privacy requests, security reports or product feedback, email hello@jongreen.dev.

Your safe reference: ST-9E13A364

Include it in the subject so the operator can trace the conversation. Sub-Tracked does not store this reference until you send the email.

Open support email

If no email app opens, copy the address and reference above into your email service.

Balances and forecasts

Your balance is a manually confirmed snapshot. Update it from the account overview when it becomes stale. Remaining, Upcoming and Analysis use manual schedules as projections; they do not prove a payment occurred and do not read a bank account.

Schedules

Check the start/end dates, pause state, amount and recurrence rule. Month-end and days 29–31 follow the documented calendar rules. Restoring a schedule from Trash can change future totals.

Login and recovery

Use Forgot password or Resend verification from the login page. Links expire after 30 minutes. Google-only users can use email recovery to add a password. If a session is too old for a security change, log out and sign in again.

Exports and deletion

Profile & security provides JSON/CSV exports and permanent identity deletion. Normal financial deletion goes to Trash for 90 days. Permanent identity deletion cannot be undone; export first.

What to include

Send the reference, the page or action, what you expected, what happened, and an approximate time/browser. For security concerns, put “security” in the subject.

Never send a password, verification/reset link, session cookie/token, full private balance, bank/card details, or an unredacted screenshot. The operator may ask for a narrower, redacted detail if it is necessary.